Management of aviation quality and service

Subject areaAviation Performance and Management
Course languageEnglish
NameManagement of aviation quality and service
Duration5 Days

Course Benefits

Upon completion of this course, participants will be able to: implement a quality system Relate the ISO 9001: 2000 model and JAA and FAA quality standards

Who shoud attend

ANS providers Civil Aviation Authorities Airline managers and operational staff Airport managers


  • The model for quality management and customer service
  • A process approach: quality costs; and process efficiency
  • ISO 9001: 2000 model and ISO 9000 series standards.
  • JAA/ EASA and FAA quality management standards
  • Quality and service policies.
  • Customer service standards
  • Quality and service audits

This course is not planned, Request