|Subject area||Airport Planning, Operations and Management|
|Name||Victim Support and Media Management|
Delegates will be introduced to industry "best practice" methods for handling survivors, victim?s family and friends, other customers, the general public and media following an incident. They will learn the skills required to ensure that the airport is sensitive to the needs of all those who may be affected in any way by such an event, and to ensure that the airport is portrayed as handling any crisis effectively and professionally.
_Airport Operational Duty _Managers_Management and Safety Managers _All staff who are involved in Customer Liaison _Airport Business _Development and Account Management teams _Accident and Incident Investigation _Emergency Planning & Crisis Management _Corporate Communications