Victim Support and Media Management

Subject areaAirport Planning, Operations and Management
Course languageEnglish
NameVictim Support and Media Management
Duration3 Days

Course Benefits

Delegates will be introduced to industry "best practice" methods for handling survivors, victim?s family and friends, other customers, the general public and media following an incident. They will learn the skills required to ensure that the airport is sensitive to the needs of all those who may be affected in any way by such an event, and to ensure that the airport is portrayed as handling any crisis effectively and professionally.

Who shoud attend

_Airport Operational Duty _Managers_Management and Safety Managers _All staff who are involved in Customer Liaison _Airport Business _Development and Account Management teams _Accident and Incident Investigation _Emergency Planning & Crisis Management _Corporate Communications


  • The need for an airport to be prepared to handle a crisis
  • Types of crises affecting airports
  • How crises affect people
  • Post Traumatic Stress Disorder, and how it can affect people
  • Crisis communication skills
  • Understanding cultural differences
  • Media management
  • Understanding the needs of the media
  • Handling media enquiries
  • Using media to promote a positive position
  • Potential problems and how to avoid them

This course is not planned, Request