Consumer Protection Rights

Subject areaAirline Business Management
Course languageEnglish
NameConsumer Protection Rights
ProviderRTC AACO
Duration5 Days

Course Benefits

  • Identify the rights of the passenger and the Airline responsibilities towards them
  • Understand the consumer protection regulations and how to apply them
  • Understand what are the passenger rights with reduced mobility
  • Handling passenger claims due to delays on the tarmac
  • Practice applying the regulations through the case studies

Who shoud attend

  • Civil Aviation Authority Officials
  • Airport Staff
  • Station staff
  • Airline staff involved in customer care or legal affairs


  • Introduction to consumer protection & Passenger rights – a historical summary
  • What are the passenger rights & the rules of passenger service
  • A Summary of the principles of pricing, the prices of flight tickets and the rules of transparency
  • EU legislation on passenger protection
  • American Legislation on passenger protection
  • EU & American legislations on passenger rights with reduced mobility

This course is not planned, Request