International Negotiation Skills

Subject areaAirline Business Management
Course languageEnglish
NameInternational Negotiation Skills
ProviderRTC AACO
Duration4 Days

Course Benefits

  • Effective negotiation gives the employees the tools to handle difficult situations and reach positive resolutions, thus ensuring that long term relationships are developed between your airline and its customers
  • Employees will be able to negotiate positively through most difficult situations with confidence.

Who shoud attend

  • All managers
  • Cabin Crew
  • Civil Aviation Staff
  • Airports Companies or authorities Staf
  • All aviation and travel related staff engaged in negotiations
  • All front-line Ground Services employees
  • All front-line telephonic / call center / reservations employees
  • Marketing employees
  • Sales employees
  • Commercial employees

Content

  • Types of negotiation
  • Negotiator’s tool Kit
  • Initiating the negotiation
  • Accurate identification of the other party’s needs
  • The Negotiation process
  • Identifying barriers to a positive resolution
  • Handling barriers
  • Resolving problems
  • Handling complaints
  • Concluding the negotiation
  • Communication
  • Accurately reading the other party’s communication
  • Techniques that can influence a negotiation from negative into a positive

This course is not planned, Request