|Subject area||Airport Planning, Operations and Management|
|Name||Airport Customer Service Quality Management|
This course will provide entry level Customer Quality Managers, customer service agents and operational personnel who are involved in airport customer service quality management and terminal operations with the necessary knowledge, skills and attitudes to ensure that the service offerings are implemented satisfactorily in order to accomplish the goal of reaching high level of customer satisfaction in accordance with corresponding standards and recommended practices.
Primary target population:
Upon successful completion of this course, participant will be able to :